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Diagonal Alternatives is very proud of our community, the relationships we build are hugely important to our team.
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DA Care Ltd

Client family member

Diagonal Alternatives were so professional and supportive, getting everything organised to meet my Mother’s needs immediately. A weekly rota was issued, including photographs of the carers to expect and a team of the same carers used, which was very comforting for her, as she built up relationships with them. They are a truly caring organisation, who go over and above expectations and I am and will continue to recommend them highly.

CQC Review

Positive comments were made to us about the effectiveness of the service. For example, one relative told us, “They’re absolutely marvellous, superb. Diagonal are just marvellous, much better trained. They do care about me as well as my relative. I cannot fault them. This morning the carers handled (an incident) marvellously and helped me to cope. I recommended them to a friend, they really are superb.”

Client family member

From the first assessment visit on 9th June 2015, by the Senior Partner, to today, Diagonal Alternatives has offered unfailingly professional, compassionate, personalised care for my dad and support and advice for his wife and my sister and I. The assessment of dad’s needs has been thorough and on-going, the quality of staff is high, the flexibility of the service and availability of the management to deal with specific needs and issues has been excellent.

Long term client

I have been with this firm of care for daily, morning and evening care since February 2014. Without exception, the quality of the carers is of the highest standard, well turned out smartly dressed and always greet you with a smile.

The backroom staff are also excellent when it comes to any problems. Being disabled I count myself fortunate to have found this firm.

CQC Review

We asked people’s representatives if there was anything Diagonal Alternatives could do for them that would make their service better. Everyone said they were happy with the service provided. One relative commented, “No I don’t think there is. If there was they would help us to achieve it.”

Maria Hall, DA Registered Manager

I cared for both my parents and elderly relatives for many years into the last years of their lives and so I understand the impact that the caring role has on the lives of families and how it can affect work and relationships. At a time when you are tired, feeling a great deal of stress and anxiety it is difficult to negotiate the health and social care maze on your own.   I also have a disabled daughter and she has carers who come into our home, so I know how intrusive it is having people outside your family come into your home and the fear of losing one’s privacy.

It is a combination of all those factors that drove me to work with Bob Nelson to create a Care Company that we believe is second to none and will go the extra mile.

Lynn, DA Care Companion

The management team at Diagonal are very hands on with both staff and clients. They are not just at the end of the phone. There is good career advancement within the company, and opportunities for further training for the job role you want to achieve. The Diagonal Alternatives  team are very friendly and supportive. Our clients are lovely and the company has a high standard of care, which I can see benefits the clients, staff and company.

CQC Review

The registered manager and senior staff acted as positive role models for the staff team. People told us they were happy with the service provided for their relative and with the leadership. A relative said to us, “No I honestly do not think there is anything they don’t do. If there is a problem they deal with it immediately. They are like really good friends, that is how I look at them.”

Ann, DA Care Companion

Working for other companies was stressful, I was messed about. However, DA is a good company and looks after the staff, you get monthly supervisions. I feel part of a team, communications are good; they email and text so you have a record of them. DA listens to their staff and they take on board their comments, making improvements based on their feedback.

Long term client

What impressed me was when they came in at first they didn’t just ask questions. They asked my family member to show them how he managed things and then worked out how they could help.

CQC Review

People told us the staff always respected their privacy and dignity, particularly when giving support with personal care. Their comments included, “They are all lovely and respectful”; “They are very respectful of me in the shower and cover me with three towels while I’m drying in the chair. I’ve never felt any embarrassment, even with new ones. They’ve got it all down to fine art.”

DA Care Companion

I can get in touch straight away, they guide me through anything I need and support me all the way.

CQC Review

People and their relatives told us they were consulted about their care planning and felt the service was flexible and accommodating their needs. Their comments included, “They worked collaboratively with the family in planning care whilst my family member was in hospital. The managers and carers visited to get to know him and he them, before he went home. It was really supportive.”

Numerous Clients

“The carers do try to help me be independent.” “Diagonal Alternatives have got people’s interests at heart and they do encourage independence.” “We chat about things and they keep me in touch with life outside. “I’m very pleased with the service as a whole and happy with things as they are. I can’t think of any improvements.”

CQC Review

The people and relatives we talked with had formed supportive relationships with the staff and told us they were caring in their approach. Their comments included, “They are extremely caring, reliable and always on time”; “The carers are absolutely kind and I couldn’t wish for better”; “It’s like having a friend, although I know they are not”.

See our official CQC report for 2018

Health Watch Newcastle Feedback Centre


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